If you are experiencing trouble with the microphone on your laptop not working when using Zoom, follow the troubleshooting guidance below to fix the issue.
Join Audio: Even though Zoom asks you to let it use your computer’s audio before joining a meeting, at times, one misses it. That could be the reason why others are unable to hear you. To fix it, click on the Join Audio option present at the bottom in the meeting window.
Click on Join with Computer Audio in the pop-up window that appears.
Unmute Audio: Sometimes, there is no issue at all. It’s just that our microphone is muted in Zoom, and that’s why it doesn’t work. When that happens, you will see a red line on the microphone icon in the Zoom app present at the bottom. Click on it to unmute it. Alternatively, press the spacebar key to unmute audio.
Granting Zoom Access to Your Microphone: If the Zoom app doesn’t have the permission to use your microphone in Windows, it will not work. So, you need to check and grant access to Windows privacy settings.
For that, follow these steps:
Step 1: Open Settings on your Windows 10 computer. You can use the shortcut Windows key + I to open Settings.
Step 2: Go to Privacy.
From the left sidebar, scroll down and click on Microphone.
Enable the toggle under ‘Allow desktop apps to access your Microphone’ and ‘Allow Microsoft Store apps to access your Microphone’. Scroll down and make sure Zoom has access to your microphone.
Troubleshooting Sound Issues: Microsoft offers a native way to troubleshoot audio related issues on your computer. Right-click on the sound icon in the taskbar and choose Troubleshoot sound problems. Follow the on-screen instructions to complete the process.
Contact the ITHelpdesk@family-service.org if you need additional assistance.